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Documentation of As is

What is Business Process Reengineering (BPR)?

      - Business process re-engineering is the analysis and design of workflows and processes within an organization. According to Davenport (1990) a business process is a set of logically related tasks performed to achieve a defined business outcome. Re-engineering is the basis for many recent developments in management.

      - Business process re-engineering is also known as business process redesign, business transformation, or business process change management.

      - Process Design encompasses both the identification of existing processes and the design of "to-be" processes. Areas of focus include representation of the process flow, the factors within it, alerts & notifications, escalations, Standard Operating Procedures, Service Level Agreements, and task hand-over mechanisms.


Why do companies need BPR?

  • Business process reengineering assignment will help organizations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, and become world-class competitor.
  • Fundamental changes to people and culture, organizational structure, policies/procedures, and technology
  • Organizations can enhance its work abilities and maximize its provided products’ performance to their customers by design and implementing the “to-be” processes.

    This should allow all the organizations’ board of directors and middle management to monitor their KPI's and help the decision makers to be able to take the right business decisions that are based on up to the minute resources and capabilities.

  • The proposed “to-be” processes will increase the number of clients, and help in marketing professionally the company’s products and activities. Also, Board of directors and employees can access of data with more accurate and fast way.
  • Good design will reduces the number of problems over the lifetime of the process. Whether or not existing processes are considered, the aim of BPR assignment is to ensure that a correct and efficient theoretical design is prepared.
  • The proposed improvement could be in human-to-human, human-to-system, and system-to-system workflows, and might target regulatory, market, or competitive challenges faced by the organizations.

The role of information technology

Information technology (IT) has historically played an important role in the reengineering concept. It is considered by some as a major enabler for new forms of working and collaborating within an organization and across organizational borders.

Early BPR literature identified several technologies that were supposed to challenge traditional wisdom about how work should be performed.

  • Shared databases, making information available at many places
  • Expert systems, allowing generalists to perform specialist tasks
  • Telecommunication networks, allowing organizations to be centralized and decentralized at the same time
  • Decision-support tools, allowing decision-making to be a part of everybody's job
  • Wireless data communication and portable computers, allowing field personnel to work office independent
  • Interactive videodisk, to get in immediate contact with potential buyers
  • Automatic identification and tracking, allowing things to tell where they are, instead of requiring to be found
  • High performance computing, allowing on-the-fly planning and revisioning.
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